Shipping Information

Shipping Information

COVID-19

We know you cannot wait to wear your stunning jewellery and we appreciate your patience and understanding during these unprecedented times. Australia Post are experiencing delays due to impacts of COVID-19. If you would like more information, please refer to the Australia Post website for regular updates:

https://auspost.com.au/about-us/news-media/important-updates

Shipping cost and delivery periods:

COUNTRY	DELIVERY METHOD	SHIPPING TIME	RATE
Australia	Australia Post Standard Shipping	3 – 10 Business Days	$10
Australia (orders over $80)	Australia Post Standard Shipping	3 – 10 Business Days	FREE
Australia	Australia Post Express Post	1 – 3 Business Days	$15
International	Australia Post	Up to 20 days	$25

*All shipping times are estimates and start from the date of dispatch. Please allow 2-3 days for processing of the order.

Once your order has been dispatched, you will receive an email with tracking details.

Please note that we are not liable or responsible for any delivery delays and parcels that are lost whilst in transit.

Local Pick Up

Local pick up option is available to our Melbourne customers. If this option is selected at checkout, you will be contacted via SMS / email once you order is ready for collection. Please allow up to 48 hours for your order to be finalised. Items must be collected within 7 business days. If you need your order in a rush or urgently, please email us at sales@sitarajewels.co and we will get in touch with you to discuss further.

Returns

Quality comes first. All products that are showcased on our website / social media are in excellent condition. All products are hand packed and therefore carefully checked prior to shipping. There are no returns / exchanges for all body jewellery due to hygienic reasons. All sales are final. We are not liable for any items that are damaged whilst in transit.

If you believe you have received a faulty product upon arrival, please notify us no later than 24 hours upon receipt of items. Please contact us via email and send pictures of the faulty items. Should we be satisfied, you may be eligible for a replacement or store credit. Store credit will be issued should the product no longer be available as we only keep limited inventory. The damaged items must be returned to us and we will talk you through this process over the phone.